Our approach
Working with us
What does good change look like to you?
Whether you’re introducing new tech, new ways of working, or new structures, change is always going to come with many challenges.
There will be bumps in the road. Sometimes, great big potholes that need to be navigated. But you’re not alone. When you work with us, you will always get:
Clear communication – Super clear briefs and updates throughout so that there are no crossed wires
Curiosity – We ask lots (and lots and lots) of questions to really understand you, your teams and the outcomes you want
Constructive challenge – Ultimately, we want you to succeed, so if ambitions from the top aren’t aligned with what’s doable on the ground, we’ll make sure you’re prioritising the right things and setting the right expectations
Creative collaboration – This isn’t our first rodeo. We know that change is so much better when its co-created. We like to do change WITH your people, not TO them
Care – We really care about making this a good experience
We need to work together
We’ve been doing this a while now, so we know that the key to delivering good change effectively is to start from a place of trust and openness.
We need to know from the start:
- how you like to work
- how often you’d like to speak
- which tools and systems work best for you
- whether you prefer to collaborate in-person or through a screen
- who and what we need access to
Knowing all this up front cuts out a load of unnecessary faffing.
Share the good, the bad, and the ugly
Tell us. Share what you’re thinking and feeling. Lay it all out, warts and all. We’re not here to judge, but we can’t help if we don’t know the whole picture.
Show us. Paint a picture with as much data and evidence as you can for why the change is needed, where you think the problems are and what the benefits of changing will be.
Work with us. No one wants change done to them and we’re not about creating a solution in a bubble. You will get the best out of us by co-creating the solution together so that it is designed for you and your people.
Our approach
While no change project is the same, you will get a consistent approach from us:
Define
We’ll start by asking a load of questions, including:
- What’s the thing you’re trying to change?
- Is it the right change?
- Why now?
- Are you clear on the outcomes you want to see and have you set the right expectations of your team to deliver change around their day jobs?
- Do we know what resources will be needed and over what period of time?
- No matter the scale of the change, do you have a clear idea of why it’s needed?
- What are the expected benefits?
- What do you need to get there?
Review and Assess
To make sure what you are embarking on is the right change, we need to review as much of your processes and internal structure as possible.
We’ll need to review and identify areas such as:
- Your current operating model to identify gaps, risks and opportunities
- How your services are delivered
- Map your processes and assess your people’s capacity and capability to embed the change
- How success will be measured all the way through, so you know it’s worked
Plan and Deliver
Now it’s time to plan and get shit done. At this stage, we will:
- Create both high-level and detailed plans to steer action
- Make sure the plans are realistic and the right escalation processes are in place
- Work with your teams to create the most effective templates to track progress
- Plan how to manage risks and issues
- Work with you to plan the resources needed for end-to-end delivery
Then, the magic happens. We put the plans into action.
Embed and Reflect
Change is all about people, so it rarely goes exactly to plan.
That said, setting aside dedicated time to reflect help us to adjust course without everyone jumping ship. We will:
- Get feedback throughout delivery
- Schedule regular meetings to reflect on the feedback and refine the plan to make sure we’re on the right track
- Continuously assess if what we’re implementing is giving you the intended results – and if not, we’ll look at why and reprioritise
- Recommend the right processes, training, and comms to support adoption and make sure the change sticks after the programme is over
- Build in time at the end to reflect on how everything went so that lessons can be captured for next time
Change management without the jargon
Ready for no-nonsense, fully tailored change management?